When Insurance Companies get it Wrong

[Mike Nel]

Guys. I am not having a go at my Insurance Company (Tuffstuff) here. Let me put it out there from the start.

You remember Rival? Tuffstuff use to market the product

Remember Cartrack? Tuffstuff made most Toyota owners fit one. I had to fit one on my first FJ when I bought it. I remember Tuffstuff having some sort of a deal.

Anyway. I bought my second FJ and immediately phone Tuffstuff to have it insured. The lady on the other side asked me if I wanted a Cartrack fitted. She didn't tell me it was compulsory like with my previous FJ. I told her that I didn't want it fitted. You could literally hear the sigh of relief from her side and we moved on.

Almost 17 months ago my first FJ was sold. This morning I receive an email stating I need to pay then R1000 cancellation fee for the Cartrack in the first FJ. The invoice date is for the 22nd of August 2018. Surely they can't do this?? I will certainly also contact Tuffstuff regarding this

So. I believe Tuffstuff got it wrong with both Rival and Cartrack. Maybe they learnt their lessons and will do what they are good at, which is an excellent Insurance Product

[XJ Junkie]

Mike I’d suggest you chat directly to Raymond. He fixes any issues quickly & fairly. It’s worth being with TS.

Can’t blame them for putting trackers into Toyota’s though. Manny once went to a braai where 10 Hiluxes went missing.

[Mike Nel]

Mike I’d suggest you chat directly to Raymond. He fixes any issues quickly & fairly. It’s worth being with TS.

Can’t blame them for putting trackers into Toyota’s though. Manny once went to a braai where 10 Hiluxes went missing.

I have no issues with Tuffstuff. They are brilliant

The companies they back, well??

I will contact Raymond

[Mad Manny]

Mike I’d suggest you chat directly to Raymond. He fixes any issues quickly & fairly. It’s worth being with TS.

Can’t blame them for putting trackers into Toyota’s though. Manny once went to a braai where 10 Hiluxes went missing.

No, it was Herman Engel who went to the Braai & it was 20 Hiluxes that were stolen.
So I am assuming that there were over 100 vehicles at the Braai...

[XJ Junkie]

[Johannes]

Also with Tuffstuff . Never had a tracker fitted . They never asked , for the landies
They did however ask on the Ford , i declined .

[Mad Manny]

Also with Tuffstuff . Never had a tracker fitted . They never asked , for the landies
They did however ask on the Ford , i declined .

You don't need a Tracker in a Landi.

If it gets stolen you know it will still be in the vicinity for the next few hours...

[Mike Nel]

Contacted Tuffstuff regarding this matter.

They paid Cartrack the R1000.

Brilliant from them.

Like I said. Tuffstuff is good, but they obviously realized that they backed the wrong horse with Cartrack

[Johannes]

Also with Tuffstuff . Never had a tracker fitted . They never asked , for the landies
They did however ask on the Ford , i declined .

You don't need a Tracker in a Landi.

If it gets stolen you know it will still be in the vicinity for the next few hours...

True , they wont get far

[ThysleRoux]

Also with Tuffstuff . Never had a tracker fitted . They never asked , for the landies
They did however ask on the Ford , i declined .

You don't need a Tracker in a Landi.

If it gets stolen you know it will still be in the vicinity for the next few hours...

True , they wont get far

Landies have tracking devices built in by the manufacturer - the rest of us call it oil slicks .............................

[Johannes]

Thys , jy moet sien hoe lek die Jeeps olie hier in Gangsters paradys !

[Mike Nel]

Thys , jy moet sien hoe lek die Jeeps olie hier in Gangsters paradys !

Hulle lek nie olie nie. Hulle sweet krag